About us.

Helio Restoration provides mitigation & restoration services Australia-wide for residential, strata and commercial property claims. We help insurance businesses and their customers win the battle against water damage and other peril types through faster detection and intervention – powered by technology and claim analytics from site.

Headquartered in Sydney NSW, our reliable and highly trained internal team are supported by our supplier network of 100+ specialist restotechs Australia-wide, ready to solve any type of restoration challenge.

Over the past 17 years we have worked on over 55,000 claims including 65 catastrophe weather-related events, going above and beyond to ensure better claim outcomes for our clients and their customers.

What we do

We offer a 24/7/365 service Australia-wide for residential, strata and commercial property claims, including:

• Mitigation: Early detection and intervention is crucial to minimise damage. With 24/7 emergency response, CAT readiness, live data from site and same day customer contact, we’ve got it covered.
• Restoration: We restore structure and contents to pre-loss condition ASAP. You can track claims with complete transparency to get your customers back to normal faster.
• Integration: We can integrate seamlessly with repairers to create a turnkey solution that provides complete accountability from start to finish.

While our major focus is escape of liquid claims, we handle all peril types including:

• Escape of liquid
• Fire & smoke damage
• Storm & CAT response
• Industrial machinery
• Biohazard
• Malicious damage
• Asbestos
• Drug labs
• Sewage

Our mission and value-add

Our mission is to get customers’ lives back to normal as quickly as possible through faster detection and intervention – leading to better results for our clients and their customers:

• Stop damage in its tracks to ensure faster, better claim outcomes.
• Significant cost savings on repair, replacement, accommodation and business interruption costs.
• Keep customers happy by getting their lives back to normal much faster and rescuing their valuable belongings.

Key leadership

Glenn Lucas
Head of Helio Restoration

Glenn was appointed Head of Helio Restoration in November 2020.

With over twenty years of business leadership experience, Glenn has a proven record in driving significant transformational change. Glenn worked in numerous roles for Chubb Fire & Security, most recently as Managing Director, Security. Glenn has a passion for driving positive customer experiences through active employee engagement, and his knowledge and understanding has been a key to his successful outcomes.

Glenn has a Masters of Business & Technology, and a Graduate Certificate of Change Management through the Australian Graduate School of Management.

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