About us.

Helio Restoration provides mitigation & restoration services Australia-wide for residential, strata and commercial property claims. We help insurance businesses and their customers win the battle against water damage and other peril types through faster detection and intervention – powered by technology and claim analytics from site.

Headquartered in Sydney NSW, our reliable and highly trained internal team are supported by our supplier network of 100+ specialist restotechs Australia-wide, ready to solve any type of restoration challenge.

Over the past 17 years we have worked on over 55,000 claims including 65 catastrophe weather-related events, going above and beyond to ensure better claim outcomes for our clients and their customers.

What we do

We offer a 24/7/365 service Australia-wide for residential, strata and commercial property claims, including:

• Mitigation: Early detection and intervention is crucial to minimise damage. With 24/7 emergency response, CAT readiness, live data from site and same day customer contact, we’ve got it covered.
• Restoration: We restore structure and contents to pre-loss condition ASAP. You can track claims with complete transparency to get your customers back to normal faster.
• Integration: We can integrate seamlessly with repairers to create a turnkey solution that provides complete accountability from start to finish.

While our major focus is escape of liquid claims, we handle all peril types including:

• Escape of liquid
• Fire & smoke damage
• Storm & CAT response
• Industrial machinery
• Biohazard
• Malicious damage
• Asbestos
• Drug labs
• Sewage

Our mission and value-add

Our mission is to get customers’ lives back to normal as quickly as possible through faster detection and intervention – leading to better results for our clients and their customers:

• Stop damage in its tracks to ensure faster, better claim outcomes.
• Significant cost savings on repair, replacement, accommodation and business interruption costs.
• Keep customers happy by getting their lives back to normal much faster and rescuing their valuable belongings.