People & processes.

Whether it’s saving your customers’ irreplaceable items, or simply getting their lives back to normal faster, our people aim to make their tomorrow better.

• Optimal mix of highly experienced people with deep industry understanding, with fresh new faces
• Our highly-engaged team are driven by helping others in need, and we empower them to make the right decisions for a successful claim outcome
• IICRC certified
• Highly sophisticated lifecycle management process to identify claim stages that typically break or fail, and automate tasks and reminders to proactively address them before they happen
• Account management process proactively schedules routine meetings and reporting to ensure all stakeholders have a clear understanding of performance to address any potential issues proactively – ensuring complete transparency and accountability
• Supplier alignment process aligns KPI’s of restotech suppliers with client goals and metrics for job acceptance, customer contact, initial site attendance and initial report